Refund & Replacement Policy

🔁 Refund & Replacement Policy – Wantsta

At Wantsta, we want you to love what you order. If something isn’t right, we’re here to help!

Replacement Policy

We currently offer replacement only (not refunds) in the event of a damaged, defective, or incorrect item. To be eligible for a replacement, you must provide:

  • A complete unboxing video of the parcel from the moment of opening the sealed package until the issue (damage, defect, or wrong product) is clearly shown on camera.
  • The video must be continuous and unedited.
  • The issue must be reported to us within 24 hours of delivery.

Unboxing Video Guidelines

To ensure a smooth replacement process:

  • Start recording before opening the package seal.
  • Show the shipping label clearly.
  • Continue recording until all contents are visible and any damage/defect is clearly shown.
  • Do not pause or cut the video at any point.

Note: No replacement will be accepted without a valid unboxing video that follows the above guidelines.

How to Request a Replacement

  1. Record the unboxing video as per the above instructions.
  2. Send the video along with your order ID and a brief description of the issue to our email support@wantsta.in.
  3. Our team will review the video and respond within 2 business days.

Exclusions

  • No replacement for minor packaging dents or box damage unless it affects the product inside.
  • No claims accepted if the unboxing video is missing or tampered.

Note: Refunds & Replacements are not issued for change of mind or incorrect shipping details provided by the customer.

What is Wantsta?

Wantsta is your go-to online store for trendy, practical, and affordable daily essentials. We curate popular products that simplify your life and keep you on trend — all delivered to your doorstep.

Where do you ship?

We currently deliver across India through reliable courier partners. If your pin code is not serviceable, we’ll notify you at checkout or shortly after order placement.

How long does shipping take?

Our average delivery time is 5–7 business days, depending on your location and the product. You’ll receive tracking info as soon as your order ships.

How can I track my order?

Once your order is shipped, we’ll send a tracking link to your email/number. You can use it to stay updated every step of the way.

What if I receive a damaged or wrong item?

No worries — we’ve got your back! Contact our support team within 24 hours of delivery with unboxing video and photos, and we’ll arrange a replacement (not refunds).

Can I cancel or change my order?

You can cancel or modify your order within 12 hours of placing it. After that, we start processing and shipping right away to avoid delays.

Do you offer returns or refunds?

We currently offer replacement only (not returns or refunds) in the event of a damaged, defective, or incorrect item. To be eligible for a replacement, please read our Refund & Replacement Policy.

How can I contact you?

Reach us anytime at support@wantsta.in or via our Instagram DMs - we're here to help!